After-Sales Service

Promise of Products
If performance issues occur within 15 days of receiving HEUI pumps from heuipump.com, customers may request a replacement or repair, as long as the injectors show no visible surface damage.

For concerns about product quality within 6-12 months of receiving the HEUI pumps, customers can return the item for replacement after our after-sales engineer confirms a genuine quality issue.

Promise of On Time Delivery
After many years of cooperation with customers in many countries, we noticed that one of the most concerns of customers is the delivery time of product. Therefore, we take on time delivery as one of our priority services.

heuipump.com promises to send out the HEUI pumps which we have in store within 3 days, and for the other HEUI pumps, we promise to make shipment on time as the time that customers and we have agreement on.

Promise Of Quality
We guarantee that all marked product quality (China made new, Original new, Re-manufactured and other quality that we indicate to) and product packages are real. After customers purchasing our products, we will provide related product technical data and technical training.

Promise Of Services
We will answer the after-sales consultation within 24 hours during working days.

For customer complaints of products, we will confirm the customer complaint registration. Our technicians will analyze the reasons and reply within a week.

If there is any technical support required, we will require for specific problems and reply within 24 hours during working days.